Setting out to implement a learning platform like Totara, Moodle LMS or Moodle Workplace? This is a positive step in investing in your long-term learning strategy and while it’s great that you’ve identified the learning management system you need, your choice of LMS partner is also critical to success.

Rather than seeing ourselves as a transactional vendor, we operate as your strategic partner with an approach rooted in collaboration, co-creation and continuous improvement. It’s why, over more than twenty years, we’ve engaged over 3.5 million learners worldwide and have this year won Global Partner of the Year at the Totara Awards.

Here’s what we do differently to other Moodle and Totara partners.

What are the key benefits of choosing Synergy Learning as your Totara or Moodle partner?

Choosing the right Totara or Moodle partner can significantly impact the success of your learning strategy. For example, the Engineering Management Institute (EMI) knew that Moodle Workplace was the right learning platform for them, but also took time to consider the benefits of choosing the right partner.

“Moodle Workplace really checked all the boxes and Synergy Learning in particular had a great reputation among Moodle partners,” said Michelle Cochran, Manager of Learning Programme Operations at EMI. “So I knew that Synergy Learning would be the best fit for what we were looking for support-wise as well.”

Not sure what platform is right for you? Check out our downloadable guide, ‘The Ultimate Buyer’s Guide to Learning Management Systems’ to help you get started.

Here are the advantages of working with Synergy Learning as your LMS partner:

1. A partnership-first approach

Working with Synergy Learning, you gain far more than just an LMS supplier; you also gain a team that’s invested in your long-term success, every step of the way. Rather than setting up a platform and leaving you to figure things out alone, we provide ongoing collaboration, strategic input and a shared focus on individual outcomes.

2. Tailored solutions that fit your organisation’s needs

We know every organisation operates differently and has a very different vision of success.
This is why we avoid cookie-cutter implementations and work with you to design a platform around your specific goals, users and workflows.
The result is a more effective and engaging learning experience for everyone involved: from learners to admins to stakeholders.

3. Over 20 years of learning technology expertise

We’ve spent years building learning platforms and we know exactly what works when it comes to Totara and Moodle. Rather than leaving you to figure it all out for yourself, we’ll provide you with the specialist knowledge that helps you unlock advanced functionality and maximise the value of your LMS.

4. Proactive, ongoing support

Our commitment doesn’t stop after implementation. We’re here to support you for the long term, helping your platform adapt and grow alongside your needs:

• Dedicated experts – Our knowledgeable team is just a call or click away, offering practical guidance and solutions tailored to your organisation.
• A proactive approach – We don’t just fix issues; we help you stay ahead by identifying and addressing potential challenges early.
• Ongoing partnership – From regular check-ins to sharing best practices, we’re invested in your success at every stage.
• Quick resolutions – Our fast response times (and wealth of five-star feedback) keep your platform and learning environment running smoothly).

5. Measurable impact on learning outcomes

We make sure your learning technology is always aligned with your strategy. This means we help you positively impact learner engagement, streamline administration and deliver measurable results you can present to your stakeholders with confidence. With better insights and reporting, your L&D team can also track performance more effectively and we’ll help you continuously refine your approach to maximise impact and return on investment.

What does LMS implementation at Synergy Learning look like?

At Synergy Learning, delivering a successful Totara or Moodle platform is guided by a clear, proven process. From initial discovery through to delivery and ongoing optimisation, every stage is designed to ensure alignment and ongoing success.

What does presales look like at Synergy Learning?

From the very beginning of your Totara or Moodle LMS implementation journey, our presales approach is focused on understanding your organisation in depth: your goals, challenges, users and technical landscape. Rather than jumping straight into ‘solutions mode’, this stage is all about asking the right questions, challenging assumptions and creating a clear vision for success. You can expect a two-way process where you have direct input.

This early engagement lays the foundation for a true LMS partnership, ensuring that every decision moving forward is grounded in your specific needs.

Synergy Learning were brilliant – really knowledgeable, approachable and friendly. They were very professional in how they interpreted what we wanted to achieve and guided us on the best way to fulfil that, as well as helping us overcome barriers along the way.

The result has been really good engagement among our learners and senior management.

Kay Collier

Head of Academy at the Office for Nuclear Regulation

What to expect from consultancy at Synergy Learning

Once the direction has been established, Synergy Learning’s consultancy phase transforms these initial ideas into a structured, actionable plan.
This is the point where strategy meets expertise. You can expect the consultancy journey to look something like this:

Solution implementation

Here, we’ll understand your solution goals and requirements, define success outcomes (ensuring you’re confident to maintain the solution yourself) and design the right configuration for your needs.

Translating business needs into platform architecture

Next, we’ll translate your requirements into system capabilities, implement the right configuration and future-proof your decisions so you’ll always have scope for enhancements whenever you need them.

Demonstrating impact

After successful platform adoption, we’ll look at how your solution has delivered impact and what you’d like to see going forward.

The project management process at Synergy Learning

With a clear plan in place, Synergy Learning’s project management and coordination ensures smooth and efficient delivery of your learning solution.

For example, your journey with project management might look like this:

Planning the roadmap

We focus on translating the initial opportunity into a workable roadmap. With our large projects where a lot of our teams are involved, we’ll review the project scope, identify potential blockers and provide a high-level timeline. Here, we’ll also define the ‘what’ and ‘when’ early so you’re clear on exactly what to expect and when.

Project initiation, mobilisation and alignment

We’ll set up the governance structure and build the communication channels that will prove vital throughout the project. At this point, we’ll also align the technical, commercial and creative teams under one unified strategy. This ensures everyone understands their role and establishes a consistent rhythm of reporting that gives you confidence and insight from day one.

Project delivery and closure

Once the project is delivered, we ensure a smooth transition to our account manager and support teams. You can expect a closure call to listen to your feedback and ensure you have been satisfied with the overall experience.

The quality assurance (QA) process at Synergy Learning

Quality is never an afterthought at Synergy Learning, but is embedded throughout the entire process. A dedicated quality assurance (QA) process ensures we’re consistently meeting high standards and achieving reliable outcomes.

Through rigorous testing, validation and refinement, we ensure your platform is:

• Stable and secure
• User-friendly and intuitive
• Ready to perform at scale

Our commitment to quality reduces issues post-launch and gives you confidence that your new learning platform will deliver a consistent and high-quality experience for every user.

Learning technologies experience across sectors

Does it matter which sector you’re in? One of our key strengths is our breadth of experience across multiple sectors, each with its own unique challenges, compliance requirements and learning needs. This wealth of cross-sector expertise allows us to bring proven approaches and practical solutions to your specific project.

While each project is unique, common outcomes include:

• Increased learner engagement
• Streamlined training management
• Improved reporting and compliance tracking
• Scalable systems that grow with the organisation

In the healthcare sector, for example, we’ve worked with clients such as NHS University Hospitals Birmingham to roll out a learning platform in the face of the COVID-19 crisis to build confidence and competence quickly. In the non-profit sector, clients such as Better Cotton are now able to deploy training to its worldwide audience in a way that’s accessible, engaging and tailored to those working in the cotton-growing industry.

We’ve also worked extensively with other sectors including training providers, government bodies, education, transport, membership bodies, utilities, finance and legal services. Whatever your sector, we’ve got the knowledge and understanding to help you get the most from your learning strategy.

Learning strategies that drive measurable results

Wildfowl and Wetlands Trust (WWT)

The Wildfowl and Wetlands Trust (WWT) has been pioneering conservation for more than 75 years, and through the Wetland Learning Hub, it is now sharing this knowledge with conservationists worldwide.

Built on Totara and supported by Synergy Learning, the Hub delivers engaging multilingual learning, builds a global community of practice and strengthens the capacity of conservationists working on the frontline of climate resilience.

Results so far include:

• 100% positive learning impact – WWT intentionally avoided “top-down” learning in favour of a social learning approach that has seen a staggering 100% praise for positive learning impact from learners; all respondents to a post-course survey reported a positive impact on their knowledge of wetland conservation.
  
• Reduced support burden through peer knowledge sharing – Workspaces have helped learners share local expertise and solve problems together, including “helper” participants who answer technical and content questions. This has reduced support burden and strengthened the learning community for WWT.
  
• Driving conservation efforts at scale – Despite being WWT’s first LMS, the Wetland Learning Hub has delivered strong results already:
  
• 192 learners have successfully completed the online course across three regions (Indo-Burma, West Africa and Madagascar), plus a further 50 who attended in-depth in-person sessions.
  
• Learners came from government bodies, NGOs, civil society, academia and the private sector, reflecting strong cross-sector demand for structured wetland training.
  
• 79% shared learning with colleagues and within their organisations, multiplying the effect beyond direct participants.

Nottinghamshire Fire and Rescue Service

Nottinghamshire Fire and Rescue (NFRS) protects a population of 1.2 million people and responds to over 10,500 incidents each year. With 720 staff including 560 operational firefighters, the organisation’s ambition is to be recognised as ‘outstanding’ in every area of service delivery.

Through its partnership with Synergy Learning and its strategic use of Totara LMS, Nottinghamshire Fire and Rescue Service has transformed compliance into a measurable, inclusive and high-retention experience.

Results so far demonstrate this:

• Completion rates are consistently above 95%
• Compliance metrics continue to improve year on year
• Knowledge retention remains exceptionally high, even three years later
• Accessibility is evolving in response to learner feedback
• Administrative burden has been reduced while assurance has strengthened

Most importantly, the service now has evidence that its firefighters understand the guidance that keeps them and their communities safe.
Discover more success stories across different sectors on our success story page.

Client-focused innovation

At Synergy Learning, innovation is driven directly by the organisations we work with and every challenge and piece of feedback shared by clients helps shape the solutions we develop.

Rather than creating tools based on assumptions, we evolve our offerings in response to what our clients actually need; whether that’s improving usability, simplifying administration or enabling more impactful learning experiences.

Our prime example of this is our Spark LMS theme, exclusive to Synergy Learning customers. Developed from our experience of delivering more than 1,200 learning platforms, we’ve equipped Spark with useful integrations, the highest standards of UX design and premium add-ons that reflect our most frequently requested custom features.

Learn more about Spark theme

The result is a solution that offers the feel and flexibility of a bespoke platform without the time and cost typically associated with building one from scratch. It’s a clear reflection of our philosophy: that the best innovations come from listening, collaborating and continuously improving alongside our clients.

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