20 October 2021

Jonny McAlister

Head of Sales & Marketing

How we make learning management systems more intuitive by improving UX for administrators.

We devote a lot of time, effort and design expertise to improving the user experience of learning management systems for our customers. While our top priority in this regard is helping the customer deliver the learning experiences they want to give their learners, the LMS user experience for end users is only half the story.

Any LMS is also used on a daily basis by administrators, and their engagement, productivity and performance levels are all impacted by the user experience.

That’s why we work on improving LMS user experience for admins as well as end users.


How do we go about improving LMS user experience for admins?


UX workshops

In a similar way to how we approach wider LMS user experience, we hold UX workshops in which we:

  • Place your admins in real-life scenarios to understand how they want to use the LMS.
  • Build personas for different admin types within your organisation.
  • Explore potential features for your new LMS.

That final point, exploring potential features, might involve us suggesting additional functionality we believe will be helpful based on what admins want to achieve or it might be establishing whether a piece of functionality you’ve requested will be used by admins and deliver the benefits intended.


Build user journeys

Based on the outcomes of the UX workshops, our other discussions and your initial brief, we can start to build admin user journeys that make it as easy and intuitive as possible for administrators to navigate around your LMS to complete their tasks.


Simplifying and minimising

Open source learning management systems, like Moodle LMS and Totara Learn, are absolutely jam-packed with incredible features. But the vast majority of them will never be used by your admins. By removing features you don’t need, we can streamline the navigation and menus to make it easy for your admins to find what they’re looking for.



Another key way in which we can improve LMS user experience for admins is to take laborious tasks off their plate. Enrolment, learning pathways and reporting are some of the areas in which we can introduce automation to avoid the need for time-consuming administrative walk.


Talk to us about improving LMS user experience for admins

If you’d like a chat about making your LMS a more enjoyable and intuitive environment for you and your fellow admins, fill out the form below and we’ll be in touch.

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Samsung Backstage, an LMS for retail staff

This year’s full platform refresh gives our users what they’ve been asking for and more: a significantly upgraded learning experience across web and app, bite-sized learning content that makes learning even more fun and engaging and a points system that rewards them for their investment in the platform. We’re really proud of this work, and we are excited to build on this year’s innovations going forward.

Mike Edwards

Retail & Contact Centre Director

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A finance LMS for money transfer giant Western Union.

Sometimes you expect to be able to work with a platform straight out-of-the-box, but there are always quirks when it comes to adapting to your systems. Synergy Learning were instrumental for us in providing the development and consultancy we needed.

Tomas Lionikas

Senior Manager for Global Agent Training

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NFRSLearn, an award-winning public sector LMS

We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff, and one that we can amend and be comfortable using without having to go back for minor changes.

Steve Wass

E-Learning Team

Save the Children's LMS, an example of an LMS for charities

Synergy Learning is always really responsive. The team is very approachable and communicative – they reach out to me a lot and stay in contact even when we don’t have ongoing work. Given a short deadline, they are always able to work to really tight timelines. They’re also very flexible when those timelines change.

Caroline Quane

Global Learning Technologies Manager

Healthcare LMS for NHS UHB

We would like to thank Synergy Learning for turning this project around so quickly. UHB is one of the largest teaching hospital trusts in England and we are at the forefront in the fight against COVID-19, along with our colleagues across the rest of the UK. We are very proud to be launching this platform in the West Midlands and hope it helps alleviate some of the worries I know many colleagues have.

Tracey Starkey-Moore

Deputy Director of Education

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