19 January 2022

Jonny McAlister

Head of Sales & Marketing

It might sound a bit scary, but allowing us to temporarily stand you down from your role while we create your LMS can have a huge impact on the success of your LMS project.

Yes, learning and development, training and HR personnel have a key role to play in setting an initial scope of work and outlining what is needed from a new or upgraded LMS. But we think following a brief unquestioningly to the project’s conclusion in a glorified box-ticking exercise does you a disservice.

We want to challenge you. We want to interrogate the brief. And, yes, (with your permission) sometimes we might want to bypass you entirely to talk to the learners and administrators who will ultimately be using the LMS.

The purpose of all these things is to make sure the work we carry out will deliver the results you want to achieve; will get those results as efficiently and cost-effectively as possible; and make sure that the final technical specification for your new LMS reflects how your organisation works and how users interact with the platform.

 

‘Yes’ isn’t always best

Everything we’ve discussed so far doesn’t necessarily make life easier for us. In many ways, it would be simpler to nod our heads and tick off items on a list.

But time and again, our customers have told us that one of the areas in which we added most value to a project was our willingness to challenge them. To challenge the brief; challenge preconceptions; to challenge whether a particular feature is needed or whether the budget could be better spent elsewhere.

 

How we get to know your learners better

No matter how impartial you try to be, you will inevitably act as a filter between what users have to say and the briefing information that reaches us. There are a few different ways in which we can address that.

Focus groups, user experience workshops and A/B testing in which we expose your learners to specific situations are some examples of how we can work with you to build a better, unfiltered idea of how your learners interact with your LMS and how we can make it easier for them to do so.

 

Ready to be challenged?

If that sounds like the sort of approach you’d like to make your new LMS fulfil its potential (and therefore help your learners to fulfil theirs), fill out the form below for a chat about working together to create your LMS.

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Testimonials

Samsung Backstage, an LMS for retail staff

This year’s full platform refresh gives our users what they’ve been asking for and more: a significantly upgraded learning experience across web and app, bite-sized learning content that makes learning even more fun and engaging and a points system that rewards them for their investment in the platform. We’re really proud of this work, and we are excited to build on this year’s innovations going forward.

Mike Edwards

Retail & Contact Centre Director

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A finance LMS for money transfer giant Western Union.

Sometimes you expect to be able to work with a platform straight out-of-the-box, but there are always quirks when it comes to adapting to your systems. Synergy Learning were instrumental for us in providing the development and consultancy we needed.

Tomas Lionikas

Senior Manager for Global Agent Training

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NFRSLearn, an award-winning public sector LMS

We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff, and one that we can amend and be comfortable using without having to go back for minor changes.

Steve Wass

E-Learning Team

Save the Children's LMS, an example of an LMS for charities

Synergy Learning is always really responsive. The team is very approachable and communicative – they reach out to me a lot and stay in contact even when we don’t have ongoing work. Given a short deadline, they are always able to work to really tight timelines. They’re also very flexible when those timelines change.

Caroline Quane

Global Learning Technologies Manager

Healthcare LMS for NHS UHB

We would like to thank Synergy Learning for turning this project around so quickly. UHB is one of the largest teaching hospital trusts in England and we are at the forefront in the fight against COVID-19, along with our colleagues across the rest of the UK. We are very proud to be launching this platform in the West Midlands and hope it helps alleviate some of the worries I know many colleagues have.

Tracey Starkey-Moore

Deputy Director of Education

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