13 August 2021

Jonny McAlister

Head of Sales & Marketing

Follow the steps we take to make sure your learners get the best possible LMS user experience when they use your site.

LMS user experience is about how people feel when they use your learning management system. By its very nature, learning can prompt a range of different emotions. Our role is to ensure that their experience of accessing, navigating and engaging with your learning is a positive one. So, how do we go about that?


Listening to you

We will start the process by listening to you and, more often than not, you will have already started it by listening to your learners. If you’ve asked the right LMS user experience survey questions and have built your knowledge of current LMS pain points, you will be approaching us with a good idea of what you want from your LMS and some features that are important to you.

We’ll explore these things together, building user personas of the people who use your LMS, fleshing out potential features and starting to build a user journey around your LMS.


Challenging you

The next stage is to ask the crucial question: why do you want this? Why do you want this feature or piece of functionality? We need to make sure that the specification for the project serves the purpose of the LMS, serves to enhance the user experience and ultimately serves your learners. That will ideally involve…


Engaging with your learners

One of the most valuable steps in improving LMS user experience is to put real users in real-life scenarios and see what happens. Ideally, we’ll create a focus group that represents a cross-section of your organisation and its different types of LMS users. We’ll carry out A/B testing, exposing learners to particular situations and finding out what they expect to happen.

We want to know what they expect to see on a navigation button on your LMS, and what they think will happen when they click it. We want to be able to see how pain points are arising and what’s blocking learners on their journey around the site. We want to be able to talk to them and understand how they use the LMS.


Stripping back your LMS

Moodle LMS and Totara Learn are both feature-packed applications and can be overwhelming in that regard. You won’t need all of those features. Once we’ve established how your LMS will be used, we can strip out unneeded functionality to create a cleaner user interface, a clearer user journey and a better user experience.


Making your LMS accessible to all learners

Accessibility is a key aspect of our user experience considerations. After all there’s no point providing an incredible user experience to just some of your learners. We use visual reviews and automated tools to improve LMS accessibility. We also write code to comply with accessibility standards and will work with you to help your LMS achieve any specific accessibility standards or accreditation you want to meet.


Collaborating and QA-ing

Your LMS user experience will come together as a collaborative process. Yes, between you, your learners and us, but also internally within our team. Visual-focused and logic-driven members of our team will review each other’s work to make sure every aspect of the site is performing to its full potential in every aspect. As with all parts of your LMS, the user experience will be subjected to a rigorous quality assurance process to ensure it’s performing as it should be. That way we can be certain that your learners are going to get the user experience we want for them from your LMS.


Talk to us about LMS user experience

We’d love a chat about your current LMS pain points and how your user experience could be improved. Just fill out the form below and we’ll be in touch.

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Samsung Backstage, an LMS for retail staff

This year’s full platform refresh gives our users what they’ve been asking for and more: a significantly upgraded learning experience across web and app, bite-sized learning content that makes learning even more fun and engaging and a points system that rewards them for their investment in the platform. We’re really proud of this work, and we are excited to build on this year’s innovations going forward.

Mike Edwards

Retail & Contact Centre Director

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A finance LMS for money transfer giant Western Union.

Sometimes you expect to be able to work with a platform straight out-of-the-box, but there are always quirks when it comes to adapting to your systems. Synergy Learning were instrumental for us in providing the development and consultancy we needed.

Tomas Lionikas

Senior Manager for Global Agent Training

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NFRSLearn, an award-winning public sector LMS

We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff, and one that we can amend and be comfortable using without having to go back for minor changes.

Steve Wass

E-Learning Team

Save the Children's LMS, an example of an LMS for charities

Synergy Learning is always really responsive. The team is very approachable and communicative – they reach out to me a lot and stay in contact even when we don’t have ongoing work. Given a short deadline, they are always able to work to really tight timelines. They’re also very flexible when those timelines change.

Caroline Quane

Global Learning Technologies Manager

Healthcare LMS for NHS UHB

We would like to thank Synergy Learning for turning this project around so quickly. UHB is one of the largest teaching hospital trusts in England and we are at the forefront in the fight against COVID-19, along with our colleagues across the rest of the UK. We are very proud to be launching this platform in the West Midlands and hope it helps alleviate some of the worries I know many colleagues have.

Tracey Starkey-Moore

Deputy Director of Education

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